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How hot56 Handles Your Personal Data

This page explains what data we collect when you open an account, make deposits via DANA, OVO or GoPay, and use our mobile lobby — and exactly how we protect and use it.

Account data protectionDANA, OVO, GoPay transaction privacyCookie controlsData access requestsRetention policy

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DATA HANDLING PRACTICE

How We Protect and Manage Your Data

Every layer of your account — from login to payment processing — runs over SSL-encrypted connections. We apply access controls internally so only the teams that need your data to do their job can see it. Your DANA, OVO and GoPay transaction data is never shared with advertisers or unrelated third parties.

Cookies and Tracking

We use session cookies to keep your mobile login active and analytics cookies to understand which lobby sections are visited most. You can block non-essential cookies in your browser without losing account access.

Account Security

Each login triggers an OTP check to your registered contact. If an unrecognised device attempts access, we flag it and prompt re-verification before the session proceeds.

Data Retention

Active account data is held while your account remains open. On closure we delete marketing and behavioural data promptly and retain only transaction records where financial regulations require it.

Your Right to Request Changes

You can request a copy of your data, ask us to correct inaccuracies, or raise a deletion request through our support channels. We respond to verified requests within a reasonable period.

PRIVACY CONTACT

Reach Us About Your Privacy

Have a question about your data, want to request a copy of what we hold, or need to correct account information? Our support team handles privacy requests separately from general account queries. Use any of the channels below and mention that your request is a data or privacy matter so it reaches the right team without delay.

Team online

Live Chat

Open the chat icon in your mobile lobby or desktop browser. State your privacy request clearly and our team will log it and follow up within the same session where possible.

Email Support

Send your data request to our support email address shown in the account help section. Include your registered contact detail so we can match it to your account record.

Account Help Centre

The help centre in your account settings lists the steps to raise a formal data access or deletion request. Follow the privacy request path and attach any relevant account verification.

What Data We Collect and Why

hot56 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a hot56 account, we collect the details you submit during registration — name, contact information, and the e-wallet identifiers linked to DANA, OVO or GoPay when you add them as payment methods. We collect this to verify your account, process deposits and withdrawals,

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and send you service notifications relevant to your account activity. Each time you log in via mobile browser or the web app, we record session data — device type, IP address range, and login timestamp — to detect unusual access and keep your account secure. We
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do not sell your personal data to third parties. Transaction records tied to DANA, OVO or GoPay transfers are stored for as long as the account is active and for a further period required by applicable financial record-keeping obligations. If you close your account, we retain
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only what we are legally required to keep and delete the rest on a rolling schedule. Data collected through cookies is handled separately and can be adjusted through your browser settings at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions About Your Privacy at hot56

These are the questions we get most often about how your data is handled. If something here does not cover your situation, reach out via live chat or email and reference your account.

We collect your registration details, linked e-wallet identifiers for DANA, OVO or GoPay, device session data, and login timestamps. Nothing beyond what your account and payment processing require.

No. Your payment transaction records are used only for processing deposits and withdrawals and for meeting financial record-keeping obligations. We do not pass them to advertisers or unrelated third parties.

Send a data access request via live chat or the support email listed in your account help section. Mention it is a privacy matter and include your registered contact detail so we can verify and locate your record.

Yes. Raise a deletion request through our support channels after closing your account. We delete marketing and behavioural data promptly and retain transaction records only where regulations require it.

Session cookies keep your mobile login active between pages. Analytics cookies help us see which sections are used most. You can disable non-essential cookies in your browser settings without affecting account access.

Marketing preferences and behavioural data are deleted on a rolling schedule after account closure. Transaction records tied to DANA, OVO or GoPay transfers are kept only as long as applicable financial regulations require.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How hot56 Handles Your Personal Data

How We Protect and Manage Your Data

Reach Us About Your Privacy

Live Chat

Email Support

Account Help Centre

Questions About Your Privacy at hot56

01 What personal data does hot56 collect when I open an account?

02 Is my DANA, OVO or GoPay transaction history shared with anyone?

03 How do I request a copy of the data hot56 holds on me?

04 Can I ask hot56 to delete my account data?

05 How does hot56 use cookies on mobile and desktop?

06 How long does hot56 keep my data after I close my account?

Privacy Policy

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