Reference

Terms That Cover Your Account on hot56

These terms set out what you agree to when you open and use an account on hot56 — covering deposits, withdrawals, game access, and how we handle disputes.

Account registration requiredDANA, OVO, GoPay coveredIndonesia-eligible regions onlySubject to local lawApplies to all game categories
hot56 Terms That Cover Your Account on hot56
TERMS HELP DESK

Reach Us About These Terms

If a clause here is unclear or you need to flag a concern about your account status, our support team can walk you through it. We handle terms queries through the channels below — response times vary by channel, so pick the one that fits how fast you need an answer.

Live Chat Start a chat from the account menu on your phone or desktop. This is the fastest path for account-specific questions about these terms and your transaction history.
Email Support Send a written query to our support address for formal terms concerns, account suspension appeals, or requests that need a written record attached.
Help Centre Our help section covers common terms questions around deposits via DANA, OVO, GoPay, account limits, and how disputes are raised and reviewed.
HOW WE OPERATE

How We Handle Your Account and Data

We keep your account data secure and only use it to operate your account, process transactions, and meet our legal obligations. Here is how the key areas work in practice.

Account Security Your account is protected with PIN and OTP verification. We never store full payment credentials — only tokenised references to your registered DANA, OVO, or GoPay wallet.
Data Retention We hold your transaction records and account data for as long as your account is active and for the period required after closure under applicable regulations.
Cookies and Tracking We use session cookies to keep you logged in across pages and analytics cookies to understand how the mobile lobby is used. You can review cookie settings in your browser at any time.
Requesting Changes To update your registered wallet, request a data summary, or close your account, go to account settings or contact support with your verified account details ready.

Common Questions About These Terms

These are the questions we get most often about how our terms work. If yours is not here, live chat is the fastest way to get a direct answer.

We update our terms when services or regulations change. We notify you before major updates take effect. Continuing to use your account after the notice date means you accept the revised terms.

Deposits sent from an unregistered DANA, OVO, or GoPay account may be delayed or rejected. We match wallet details against your verified account before processing any withdrawal back to that wallet.

No. Each person may hold one account only. If we detect duplicate accounts under the same identity, both may be suspended and any pending withdrawals placed on hold pending review.

Contact support via live chat or email within the window stated in the full terms. Include your account ID, the transaction reference, the amount, and the wallet — DANA, OVO, or GoPay — you used.

Yes. Access to our platform and specific game categories depends on local law and is available only in eligible regions. Players in Jakarta and Surabaya should confirm eligibility under their local regulations.

Go to account settings and select the closure or data request option, or contact support directly. We process closure requests in line with our retention obligations before confirming the account is fully closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.